1. Introduction and Welcome
- "Thank
you for shopping with Solutions Digital Repairs, we want you to be
completely satisfied with your repair or product, but we understand that
sometimes things don't go as planned."
- "Your
satisfaction is our priority. Please review our return guidelines, refund
processes, and exchange options below."
2. Return Eligibility and Window
- Return
Window:
"You can request a product return for any reason within
30 days of the delivery date. For faulty or misdescribed items, this right
extends for a reasonable period after purchase, as required by law."
- Condition
of Item:
"Items must be returned in their original condition,
unused, and in their original packaging. For repairs, please ensure the item is
returned with all original accessories and components."
- Proof
of Purchase:
"A receipt or proof of purchase is required for all
returns."
- Non-Returnable
Items:
"Please note that the following items cannot be
returned: final sale items, customized
products, or successful repairs."
3. How to Initiate a Return
- Contact
Us:
"To start a return, please contact our customer service
team by emailing [your customer service email address] or by calling 01923-916111
- Provide
Details:
"Please provide your order number and details about the
product you wish to return along with the reason for return."
- Shipping:
"Instructions for shipping the item back to us will be
provided once the return is authorized. 'Customers are responsible for return
shipping costs'
4. Refunds and Exchanges
- Inspection:
"Once we receive and inspect your returned item, we
will notify you of the approval or rejection of your refund via email."
- Processing
Time:
"If approved, your refund will be processed, and a
credit will be applied to your original payment method within 7 business
days."
- Exchanges:
"We only replace items that are defective or damaged.
If you would like an exchange for a different item, please return the original
item for a refund and place a new order." All successful repairs are
excluded from exchange.
- Partial
Refunds:
"A partial refund may be issued if the item is not
returned in its original condition or packaging."
5. Faulty or Damaged Items
- "If
your item arrived damaged, or is faulty, please contact us immediately at info@solutionsict.co.uk
- "In
such cases, we will issue a full refund.
6. Customer Service Contact
- "If
you have any questions about our return and refund policy, please contact
us at info@solutionsict.co.uk ."